Seller Won’t Refund Overpaid Postage – What Can I Do? | Member To Member Support

bizzie_bee · 2025-10-22T22:57:03.990000Z

I need some advice on a situation with a seller. I made offers on 8 cheap vinyl records and selected Collect in Person because the seller is in the same town. When the seller accepted all the offers, eBay automatically took payment including the postage listed on each item (most were £5 each).I messaged the seller asking for the postage to be refunded and for collection instructions. He didn’t reply for a few days, then said everything was packed for posting and promised to refund the overpaid postage after sending the items. I reluctantly agreed, even though I wanted to collect and pay no postage.The postage turned out to cost £10.10 but the overpayment still totals £30.20. Despite multiple follow-up messages, the seller has ignored me and hasn’t refunded anything.Has anyone dealt with something like this? Can eBay force a partial refund for overpaid postage even after items have been sent? What’s the best way to proceed? These records, which were supposed to be cheap fillers, have ended up costing far more than expected.Thanks in advance!

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Seller Won’t Refund Overpaid Postage – What Can I Do? | Member To Member Support | eBay UK