Sold a brand new Blink Video 2 Doorbell last week .Buyer left positive feedback item excellent as described ,well packaged and very happy with purchase would buy from seller again .Now today buyer wants a refund and has opened a return saying the item was dirty damaged full of scratches (picture he has sent via messages looks like it has been rubbed hard against wall camera lens body is covered in scratches ).Couldn't even sell item as used now it is so badly scratc...

@brite200 wrote: Do you recommend refunding buyer before ebay decides outcome ( Say ebay always favours the buyer) . Buyer left me good feedback " Item as described well packaged happy with purchase. but changed his mind, claiming item arrived badly damaged.. No, you need to accept the item back if he's opened an eBay return. If you refund then he gets to keep the item and there's nowhere to go with this. Add a message to the return though - ask if he's...

Seller wants refund on item he has damaged . | Member To Member Support

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Seller wants refund on item he has damaged . | Member To Member Support | eBay UK