Seller stopped talking through ebay and WhatsApped me | Member To Member Support

emmbel_41 · 2026-03-19T08:55:31.301000Z

I ordered an item, which I received - I then received a second delivery a few days later, a duplicate of the item. I'm stocking up on things for a new baby so assumed I'd ordered 2 of the item as I have ordered A LOT in preparation.The seller contacted me and said it was sent in error, I replied and said I was happy to send the item back if they sent me a prepaid postage label.They then offered a discount on the item if I wanted to keep it, which I said was reasonable and to tell me how to pay them the second amount.They have since WhatsApped me on my personal number with a screenshot of our conversation on eBay and asking me to pay money into their personal account.This doesn't feel right and I'm not happy paying them any other way than directly through eBay.How do I proceed with this?

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Seller stopped talking through ebay and WhatsApped me | Member To Member Support | eBay UK