Seller sent wrong item but she wants me to collect it from the pick up point | Member To Member Support

251275 · 2026-05-27T15:39:22.323000Z

Hi - i purchased an item and the noticed the listing photographs were for a model different from the listing as described. The item had already been dispatched, but not delivered. I advised the Seller of the error. The seller then told me not to pick up the item, as she failed to cancel the delivery. She then told me she'd arranged for the courier to pick the item back up. Then she said she'd spoken with Ebay who advised her I needed to request a collection code to pick up thte item, then request a return, then take it back to the courier, then wait for a refund. I don't understand why the Seller can't be responsible for their own error and just arrange a collection back to them from the courier. What is the correct procedure when a Seller sends out the wrong item before the item has been picked up from a pick up location? And what risk is it fair to ask the Buyer to take in asking them to pick up an item they already know is incorrect. I opened up an item not received case as the seller originally told me not to pick up the item, and that she'd arranged for collection, but she is now insisting Ebay have advised differently.

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Seller sent wrong item but she wants me to collect it from the pick up point | Member To Member Support | eBay UK