Seller sent item to wrong address

Question

I irded an item and the seller marked it as sent untracked. I messaged them to ask if they had a tracking number and they sent me the royal mail receipt. The delivery address on the receipt is in Edinburgh and I live near Manchester so they have sent it to the wrong country! I have messaged the seller but no reply. Is there any way to start the refund process without waiting for the end of the max delivery window as it's clear I will not be recieving it?

tressygirl · Accepted Answer

The seller may have sent you the wrong receipt muddled it with another buyer, you may still receive your item.   If not, I'm afraid you will need to wait one day after the item's last estimated date for delivery to open that case for item not received,  there's no hurrying up the process I'm afraid.   @craigc3010