Seller selling fake Montblanc pens as genuine | Member To Member Support

pringleorange66 · 2025-10-14T11:06:34.776000Z

Advice on how to contact Customer Service to get this seller reported. In March I bought - or believed I bought as it was listed as new - a genuine Montblanc rollerball pen for £152 - with Buyer Protection. Too late to send back. In August the pen had a problem (gem fell out of clip and needed to be replaced) As I had bought it as genuine I sent it, via a very reputable jewellery company, to MontBlanc itself to be mended. Montblanc declared it to be a fake and returned it untouched. Would not have discovered this if it had not had a problem. I had the embarrassment of having to go to the jeweller to collect it and be told it was fake. I felt very embarrassed, as though I had tried to scam them. The Seller STILL selling an IDENTICAL item on the ebay uk site (even with the same photograph as mine) at £187. He is selling Montblanc pens as real and new - ot the very least sold me one. and listing an identical one. Using their name and booklet and logo - identical - Wrote and complained twice but got no reply. I JUST WANT THIS SELLER STOPPED BEFORE OTHER BUYERS GET RIPPED OFF. Any ideas how I can do this. Tried to report it to Customer Service but just cannot get through. By the way. If I had knowingly bought a cheap 'lookalike' I obviously would not be bothering to ask the Community...

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Seller selling fake Montblanc pens as genuine | Member To Member Support | eBay UK