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Seller return postage label not received
Summary: pimacfarlane is having trouble returning an item because the seller claims to have sent a return label that has not appeared in their eBay account. They express concern that the seller might be delaying until the return window expires. tressygirl advises waiting for an option to escalate to eBay, suggesting a switch of devices and clearing cache if the option isn't visible. Despite following these steps, pimacfarlane still cannot see the return label or the escalation option and seeks further advice.
I'm trying to return an item for refund. The seller has approved this and says he has sent a printable paid label but this is not showing in the ebay returns details page (there is no print label button) nor in his messages as an attachment. I've messaged him a few times asking him to send the postage label again but he just keeps saying he's already sent it. On the returns detail page there is no option to 'ask ebay to get involved'. Any suggestions? I'm begin to wonder if he's deliberatley spinning this out until the return window times out.
pimacfarlane
OP6 days agoThanks again. I've cleared cache/cookies etc and using chrome on my laptop and the same on my phone ebay app but still no label option or ask ebay to step in. Any further suggestions appreciated.
tressygirl
Mentor1 week agoThe seller has 3 days to send that label or to refund you.
If the label or QR code is not visible in the case details they may well be as you say 'spinning this out' .
You need to wait till day 4, then the option to ask eBay to step in will appear, click on that and they will force the refund.
@pimacfarlane
pimacfarlane
OP6 days agoThanks, but it's been 5 working days since the return was started. There's still no label and no option to ask ebay to step in.
Any other route to resolve this?
tressygirl
Mentor6 days agoIf the case hasn't timed out, after 5 working days with no label , the option to escalate should be there.
Which device or browser are you using? If the app or mobile browser, switch if you can to a laptop / PC, clear cache and cookies, and use Chrome, try from there , see if ...' ask eBay to step in' or words to that effect are there.
@pimacfarlane
pimacfarlane
OP5 days agoThanks again. I've cleared cache/cookies etc and using chrome on my laptop and the same on my phone ebay app but still no label option or ask ebay to step in. Any further suggestions appreciated.
papso22
Mentor5 days agoYou will need to contact ebay customer services outside the case.