Seller Return- change partial refund offer | Member To Member Support

sebbelcher · 2026-03-11T09:28:55.334000Z

Hi Buyer requested return as they claimed item was not as new (it is, just damaged box, but whatever). Using the ebay returns flow, I offered the buyer a partial refund and to keep the item. They then contacted me through Messages to say they would accept a slightly bigger partial refund to keep the item and close the case. I cannot find any way in the eBay seller console to change the partial refund offer. If I go to the refund status it just says it's waiting for the buyer to post the return. If I go to the regular 'refund' screen it says I cannot offer a refund as there is an open return. How do I resolve this? Thanks.

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Seller Return- change partial refund offer | Member To Member Support | eBay UK