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seller refusing to issue correct return label for large parcel not as described
Summary: war69824 shared their issue with a seller who sent an item via standard delivery instead of the 24-hour service they paid for, and is now encountering problems obtaining a refund. Despite initiating a return process, the seller insists on closing the return before issuing a refund. war69824 noted receiving a return label that doesn't accommodate the parcel's size and sought further advice. **peaseblossom** recommended contacting customer service to escalate the case or obtain the correct label, though war69824 reported challenges with engaging eBay's support options effectively. **peaseblossom** apologized for the inconvenience when the contact options were found to be removed.
Hi people.
I placed an order and paid £5.99 extra for 24hr delivery but the seller sent it on a standard delivery so I asked for a refund of the £5.99.
He’s been giving me the runaround so I started an item not as described case for a return label and is now insisting I close my return before he refunds me.
I’m not falling for that trick but the label I received automatically when I started the case is for a 2kg parcel but this is much bigger so I need the correct label.
How can I move forward with this please?
Thanks in advance
**peaseblossom**
Mentor3 weeks agoHere's the customer service contact link for your phone:
https://www.ebay.co.uk/help/eua?id=5190
**peaseblossom**
Mentor3 weeks agoThe option to escalate your case to ebay will appear after 3 complete working days. Or you can contact ebay about it. If you use the help link on your phone you will get the options to ring them or have them ring you.
war69824
OP3 weeks agothanks for that.
will there be an option to escalate even if i was automatically issued a return label even if its the wrong one?
if i can escalate it, what happens then?
ty
**peaseblossom**
Mentor3 weeks agoProbably best to contact ebay first and ask about getting the correct label. I've posted a link to reach Customer Services on your phone but it may take a while to show up. ebay are delaying replies with links on them!
**peaseblossom**
Mentor3 weeks agoIt's there now. That was quick. :)
war69824
OP3 weeks agothanks for the link but they've removed the option for a call back and the chat is useless. it doesn't understand the problem and just keeps sending me in circles.
is there not a way to speak with ebay on the phone now?
**peaseblossom**
Mentor3 weeks agoIt looks like they've removed those options. Sorry.
war69824
OP3 weeks agoonce i typed in "agent" i got the option for a call back. thanks again