I've purchased an audio cd for my son's Xmas gift. Today Xmas day find out not a single CD works. Paid 31 including postage. Seller refusing return, refusing to discuss via messages, just states you had 30 days. (It's Xmas!!)Upset kiddo, out of pocket and trying to get hold of eBay is harder than finding a needle in a haystack!

So just get on with it, lose out on the money as seller sold faulty item? As far as eBay is concerned, yes. If you read the user agreement you will see that eBay is simply an online portal. You don't buy anything from eBay, whose involvement ends when its own 30 day money back guarantee expires. You bought it from the seller, and buying from unknown sellers online is always risky. If the seller was a UK registered business seller you should have your usual statutory consumer...

Seller refusing refund for faulty item | Member To Member Support

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Seller refusing refund for faulty item | Member To Member Support | eBay UK