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Seller refusing refund
Hello. A seller is refusing to refund me although they’ve admitted liability but they keep going on about they’re awaiting a response from the factory for the last month and trying to find a way to contact eBay customer services on the app is impossible
1 comment
fargvs
Mentor6 months agoYou have 30 days after delivery date given to open a formal Return ( 'Item not as described' etc,) case --- follow the instructions carefully and escalate case to eBay on day 4 for their assistance in obtaining a full refund >
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...
https://pages.ebay.co.uk/ebay-money-back-guarantee/
https://www.ebay.co.uk/help/eua?id=5190
Out of time ? --- Seek Bank/Card payment provider advice re :- Chargeback