Seller refuses to ship after payment, claiming I am a scammer | Member To Member Support

asri_50 · 2026-01-07T18:23:51.065000Z

Hi everyone,I recently bought an item from a seller. Since I have zero feedback, the seller first asked me to confirm my identity. I provided my address and any requested documents, then made the payment.After that, the seller told me that they already contacted eBay, claimed I am a scammer, and said they will not ship my item. They are not responding now, and the item has not been cancelled.I’m unsure what to do next. I want to follow the correct process and protect my purchase. Could anyone advise me on the best steps to resolve this?Thank you in advance.

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Seller refuses to ship after payment, claiming I am a scammer | Member To Member Support | eBay UK