Seller refund issue and ebay lying | Member To Member Support

sibbo_goods · 2025-10-17T19:55:27.384000Z

In short i had to return an item due to the buy opening a return request stating the item was missing something it never came with. In the pictures and description it was clear what it came with. I spoke with ebay and they agreed they are lying about the returning the item and abusing the buyers protection scheme. I was told i had to pay for the return postage and accept the item return cause they set it up and they could do nothing about it. I was then advised to report them and was told to get a full refund for the return postage. Item was returned and setup the dispute for the return postage. I was told this could take up to 14days. 14 days pass and i call ebay again due to not receiving my refund. I was then told it takes up to 21 days. I wait the 21 days and still nothing, so i called them again to be told this time its 60 days to wait for a refund. Does anyone know what i can do. Im always honest about things i sell and i have been messed around by the buyer and several ebay staff lying.

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Seller refund issue and ebay lying | Member To Member Support | eBay UK