Seller Protection | Member To Member Support

pa-rex · 2025-10-22T06:38:59.867000Z

Subject: Follow-up Complaint Regarding Order No. 06-13617-16372Dear eBay Support Team,Good evening.I am writing to follow up on a complaint I submitted on October 17, 2025, regarding Order No. 06-13617-16372.The item sold was a nitro engine for a radio-controlled airplane – O.S. MAX FS 70-2 Surpass.The engine was in very good condition and worked perfectly. It had been previously used, which was clearly stated in the item description at the time of sale.The engine was shipped to the buyer in Greece, and the delivery was completed on time and without any damage.However, after receiving the item, the buyer completely disassembled the engine, causing damage in the process. Shortly after, he opened a dispute on eBay, claiming that the engine did not match the description and had multiple defects. He requested a full refund.I refunded the buyer in full, and in accordance with eBay policy, I also covered the return shipping costs by providing the buyer with a prepaid return label. Despite my repeated requests, the buyer delayed the return for an extended period, providing various excuses each time. The engine was finally shipped from Greece on October 6, 2025, and I received it on October 17, 2025 (tracking number 988887683051, GLS).Upon opening the package, I discovered that the carburetor had been broken, rendering the engine unusable. In addition, some parts were missing, specifically the Type F glow plug.When I contacted the buyer, he responded that he “did not break anything” and simply “forgot to include the Type F plug in the package.”Furthermore, the buyer’s communication with me has been highly inappropriate and offensive, which is unacceptable behavior within the eBay buyer and seller community.I have all necessary evidence, including photos, videos, and complete message history, available for review.As I have not received any response to my initial complaint, I am submitting this follow-up request.Please advise me on the next steps and the expected time frame for reviewing my case.Thank you for your attention and assistance.Kind regardseBay does not protect sellers at all. It charges quite significant fees for its services and does absolutely nothing in return. I have submitted several complaints regarding the buyer’s actions in this situation and have not received any response from eBay. I want to completely delete my account and no longer have anything to do with eBay.

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