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Seller postage issue - eBay underestimated cost
Summary: The discussion concerns an issue on eBay where the platform underestimated the cost of postage for a seller's item. louisehockney initiated the discussion expressing their challenges with this cost estimation error. *vyolla* and tobiasd4 contributed to the dialogue, although the extent of their discussion wasn't specified. The conversation reflects a common concern among sellers encountering discrepancies between anticipated and actual shipping costs on online marketplace platforms.
I recently sold an extra large item. When it came to eBay estimating the cost it offered me (after getting the dimensions and weight) postage for 5.88 via Yodel. Once the sale was made and the buyer paid the price plus postage I went to print the label. THEN eBay said Yodel couldn't deliver this size of parcel and my only option was Parcelforce at £13.63. So I had to stump up the extra myself. This isn't the first time this has happened. How do I get a correct postage price from eBay? Whats going on here?
tobiasd4
Mentor6 months agoTBH. I wouldn't expect Yodel to accept parcels of that size.
Sometimes you need to use common sense,ebay postage estimate is not always reliable.
*vyolla*
Mentor6 months agoWas the actual packaged size larger than the dimensions you put?
louisehockney
OP6 months agono it wasn't