Seller noticed problem with jacket lining after sale

Question

HiHas anyone managed to sell something as excellent condition and then realised that there is a problem with it? I just sold a 3-piece suit but when I went to package it up I noticed the lining of the jacket was significantly damaged, however the rest of the suit is still in excellent condition. I contacted the buyer straightaway to explain the unfortunate situation and provided pictures of the damage and have offered them a discount if they still wish to go ahead with the sale. If they wish to...

*vyolla* · Accepted Answer

You can issue a partial refund, the following guidance page explains how to do that:   https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&st=3&pos=3&query=Refunding%20buyers&intent=refund&lucenceai=lucenceai&docId=HELP1608   To cancel the order:   https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=2&query=How%20sellers%20can%20cancel%20an%20order&intent=cancel%20orde&...