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Seller noticed problem with jacket lining after sale
Summary: In this discussion, lizgibling74 talks about a situation where a seller noticed an issue with the jacket lining after the sale was completed. *vyolla* responded to the post, but the content of both the original post and response is not provided.
Hi
Has anyone managed to sell something as excellent condition and then realised that there is a problem with it? I just sold a 3-piece suit but when I went to package it up I noticed the lining of the jacket was significantly damaged, however the rest of the suit is still in excellent condition. I contacted the buyer straightaway to explain the unfortunate situation and provided pictures of the damage and have offered them a discount if they still wish to go ahead with the sale. If they wish to do this how can I refund them? If they don’t wish to do this how can I cancel the sale which will presumably automatically refund them?
Many thanks for any help/ advice in advance as I am new to eBay
*vyolla*
Mentor6 months agoYou can issue a partial refund, the following guidance page explains how to do that:
https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&st=3&pos=3&query=Refunding%20buyers&intent=refund&lucenceai=lucenceai&docId=HELP1608
To cancel the order:
https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=2&query=How%20sellers%20can%20cancel%20an%20order&intent=cancel%20orde&lucenceai=lucenceai&docId=HELP1090