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Seller no longer has the item or access to their ebay account
I have bought and paid for a buy-it-now item, only for the seller to reply by email that they no longer have the item. They claim they have no access to their ebay account and that I should cancel my order. As far I can see, all I can do is a send a request to cancel which goes to them (which I've done). I've tried ebay help but that's just an automated thing. Any way of getting through to a person at ebay?
1 comment
**peaseblossom**
Mentor10 months agoWait until the estimated delivery date on the listing has passed then select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
and escalate it 3 complete working days later to get a full refund.