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Seller lies about return label
Received broken item due to bad packaging from seller. Seller claims he sent return label but in fact he didn’t. Won’t refund money and messes me around avoiding communication. How to ask eBay to step in as says “return open”?
5 comments
**peaseblossom**
Mentor2 weeks agoThe option to escalate your case to ebay will appear after 3 complete working days.
marina1183_uk
OP2 weeks agoHow do I escalate with eBay?
**peaseblossom**
Mentor2 weeks agoSo after 3 complete working days go to the return case, click on Return Details > Respond to Case > Escalate This Case > Submit.
marina1183_uk
OP2 weeks agoThis option isn’t possible as eBay says: Send the item back by 30 Sep
The seller let us know that they sent a return label. If you haven't received it by now, contact the seller.
Please make sure to post the item back and upload the tracking details by 30 Sep
Once your item is delivered, you can expect a refund within 3 working days.
The seller hadn’t uploaded any return labels but claimed to them he has. Where do I go from there?
**peaseblossom**
Mentor2 weeks agoYou need to try and speak to someone at ebay. Not very easy these days. Click on help at the top of any page, select a subject, then type in "speak to agent". Repeat until you get through.