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(Seller) Item arrived damaged so refunded - how to claim for damage in transit
I have just had a frustrating phone call with eBay for 40 minutes trying to resolve the following issue:
I sold a guitar amp and it arrived damaged. I contacted eBay and they said I needed to get it sent back to me so I could claim for it being damaged via eBays simple shipping. I did that and provided the refund.
I then contacted eBay to be told a series of unhelpful things.
- The item was fine because it looks OK in the photo. I told the person that it was the internals that were damaged.
- I should report the buyer because they missed the returns process. I pointed out that they had used it correctly. This solution was offered several times.
- I had sent it broken. I told them again that it was in good working order when I sent it.
- There was someone else who could help but they couldn't be reached. I asked for them to phone me back and the person told me that they couldn't guarantee that they would.
1 comment
papso22
Mentor10 months agoUnfortunately that's not how seller protection under Simple Delivery works.
Buyer opens a case for 'arrived damaged', this goes to ebay, not the seller, and ebay handles the refund.
Anything else is not going to work.