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Seller is seemingly absent
Summary: harr-2667 expressed frustration after ordering an item by mistake when it was marked as collection only. They attempted to cancel the order and sent messages to the seller, but received no response, and their refund request expired. They are now facing difficulties getting eBay's intervention as the functionality seems broken.
I made an order on the 10th but I didn't notice it was collection only so I tried to refund it immediately after. I also sent messages. 3 days later the seller hasn't responded, and my refund request expired. I'm trying to get eBay to step in but the button isn't working???
harr-2667
Posted Aug 13, 2026 at 10:35 PM · Edited Aug 13, 2026 at 11:01 PM·Last reply Aug 14, 2026 at 4:34 AM
1 comment
tressygirl
MentorAug 14, 2026 at 4:34 AMIf it's a Private seller they can refuse a cancellation request.
If you have paid, and they are not refunding at your request, after 7 days open a case for item not received.
This gives the seller 3 days to accept and refund you, if they don't you need to escalate the case, eBay step in and force the refund.
Do not close the case early for any excuse or promise the seller may make, and do not forget to escalate.
@harr-2667