Seller is claiming they recieved empty box

Question

I bought an iPhone 13 Pro Max from a seller who claimed the phone was original, unused, and had 100% battery health. After a few days of use, the screen went completely white and became unresponsive, and the bottom of the screen started heating up. Since the item came with a warranty, I contacted the seller, and they asked me to mail it back so they could inspect it.However, I bought this phone to avoid any back-and-forth issues, so I decided to return it and request a refund instead. I followed...

tressygirl · Accepted Answer

It does happen yes, but videos of you packing the item holds no validity for eBay, as it could be any item being packed,  not the one in question.   However,  if you have opened a case for item not as described ... Item Does Not Match Description or Photos, the tracking number if the seller provided that return label should have been entered into the case details.  Check,  if they haven't,  add those important tracking details.   The seller now has 48 hours ( t...