Seller ignoring my messages after faulty items. | Member To Member Support

craigwhite92 · 2026-06-26T15:26:56.256781Z

So 5 months ago I bought some car parts from a seller, that claimed they have a 3 year guarantee, and a 2 year warranty. Soon after they were fitted, my vehicle started knocking. I've contacted the seller and they have ignored my messages and pictures, Fixings on the suspension ball joint we're not torqued up and came loose, one of the three also came out on the motorway, and the other two were loose. Both drop links have perished, and failed already, and the suspension arms are below par in quality too. I've had to rectify this and pay for my wheel alignment once again at my cost. The seller has ignored multiple messages and images over the past three weeks, and there is no way on eBay to raise a report. How can I take action and potentially get my money back.

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Seller ignoring my messages after faulty items. | Member To Member Support | eBay UK