Seller Ignoring 1‑Year Warranty Claim – No Return Option Available – How to Escalate? | Member To Member Support

dodonono07 · 2026-04-10T10:31:07.117000Z

Hello everyone, I’m looking for advice on how to escalate an issue where a seller is ignoring a warranty claim, and eBay’s automated return options are no longer available. Background Item: Samsung Galaxy S21 5G Purchased: June 2025 Condition at sale: “Opened – never used”, “Fully tested & 100% functional” Warranty: 1‑year warranty explicitly stated in the listing Issue The device has developed a serious hardware fault and no longer recognises any SIM card or eSIM, making it unusable. To rule out user or network issues: Two physical SIM cards (working in other phones) fail in the device An eSIM issued by the network provider also fails Network provider confirmed it’s not a SIM or network issue Samsung ran diagnostics and confirmed they couldn’t resolve it An authorised repair centre confirmed a hardware failure and quoted £300 for repair Samsung confirmed their warranty has expired and advised that the seller is responsible under the seller‑provided warranty Seller Communication I contacted the seller through eBay Messages: 5 April 2026 – detailed warranty claim 8 April 2026 – follow‑up with confirmation of hardware failure The seller has not responded at all. Current Problem Because the purchase was made in June 2025: There is no “Return this item” or “Report a problem” option in my purchase history I’m being directed around Help pages without a clear escalation path I’ve been advised this requires manual buyer‑protection escalation, but reaching the correct channel has been difficult What I’m Asking Has anyone successfully escalated a seller-provided warranty claim when the standard return window has expired? Is there a specific Help & Contact path, wording, or team I should be asking for? Do moderators have the ability to flag this for manual review, given the seller’s complete non‑response? Thanks in advance for any guidance — I’d really appreciate advice from anyone who’s dealt with a similar situation.

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Seller Ignoring 1‑Year Warranty Claim – No Return Option Available – How to Escalate? | Member To Member Support | eBay UK