Seller hasn't seen my order, cancellation has gone past 3 business days.

Question

Hello, I bought a preowned laptop (about £400) last week, with ebay saying it would ship within a few days which is what I needed. After 5 days, the seller had shown no sign of acknowledging the order or sending it out to me, so I made a cancellation request... They haven't approved or seen that either.What do I do here? The chatbot wasn't helpful at all and the community page told me to look for an option for ebay to step in, which this order doesn't have...Thank you!

papso22 · Accepted Answer

You will need to wait until the day after the expected delivery date given to you when you paid and then open a case for item not received.