Seller has not refunded me | Member To Member Support

misvril · 2025-10-12T18:38:50.716000Z

I purchased a car pressure pump on eBay for £290. The listing stated it was the correct model for my car, but when it arrived, it didn’t fit. I messaged the seller directly (not through eBay’s return system) to request a return and refund, explaining it wasn’t fit for purpose. After two months of back and forth, the seller finally agreed to accept the return and sent me a return label. I posted the pump back in March 2025, and according to the tracking number, it was delivered and received.Since then, I’ve had no refund, no updates, and the seller has completely stopped responding to my messages. The purchase was made in November 2024, and it’s now October 2025 — still no resolution. eBay won’t help because I didn’t open an official return case at the time. I feel stuck and unsure what to do next to get my £290 back. Has anyone dealt with something similar or can offer advice on what steps I should take now?

Discussions

Seller has not refunded me | Member To Member Support | eBay UK