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Seller feedback removed by ebay
Summary: daviceman expressed frustration over eBay removing their negative feedback about a seller who sent a faulty product. They asserted that the feedback was a factual account and were disappointed eBay didn't notify them or offer a chance to amend it if it violated guidelines. Other participants discussed eBay's feedback policies and advised on the best practices for leaving feedback. daviceman clarified that they had given the seller a chance to rectify the issue before the feedback was removed and had opened a return case due to further complications. Suggestions were made regarding the use of ratings to impact a seller’s performance instead of detailed feedback.
hello, i made an order that arrived not fit for purpose. And appropriately i drafted negative feedback for the seller as a result of the lack of truth in their response.
however my feedback has disappeared from the Sellers profile? or form my "feedback to others".
Now i know that i have left the feedback, as the Seller contacted me over it with poor excuses and more lies.
ebay have deleted my feedback to the seller.
And their crappy automated bot is pretty bad in understanding this predicament.
thanks for any help
john1297576
Mentor2 weeks agoIn practice in my opinion feedback should be kept short despite ebay allowing buyers to write a book. The more said the greater chance of breaking the rules.
Feedback also is not taken into account when a sellers performance is assessed, BUT the DSRs are. Falling below 4.7 can make a seller below standard and get restrictions, so in future mark down the star ratings rather than get feedback and any ratings removed.
fargvs
Mentor2 weeks agoNever a good idea to leave feedback before you have firstly tried to resolve any problems with a seller --- Did you open a 'Not as described' case ?.
daviceman
OP2 weeks agoyou are assuming that i didn't try and resolve directly with seller. Stop assuming.
fargvs
Mentor2 weeks agoYou assumed that the Seller would be helpful --- Couldn't ignore a formal eBay case.
tressygirl
Mentor2 weeks agoFor us to give you an accurate answer as to why your feedback was removed, you need to come back and tell us exactly what you wrote.
There are feedback rules to follow, if broken, the seller can ask eBay for the feedback to be removed.
@daviceman
daviceman
OP2 weeks agoebay should know exactly what i wrote, and what i wrote was a factual statement reflective of the situation if my transaction. And at the very least ebay should inform me or at least give me a change to correct if it didn't meet the guidelines.
tommystrezures
Mentor2 weeks agoWE are not ebay we are buyers and sellers like yourself, so as @tressygirl mentioned if you detail what you put we may be able to advice why the feedback was removed.
daviceman
OP2 weeks agothis is my "feedback"..I had to find it in the return case i initiated with ebay:
"I ordered a pair of tyres, and one has a obvious puncture repair. Which has not been mentioned on the sale description. I have no need for a repaired tyre, and would class that as not fit for purpose for my vehicle."
*vyolla*
Mentor2 weeks agoDid you open an eBay return case and get a refund before leaving that? If so, without giving the seller the opportunity to put things right they may apply to have it removed.
daviceman
OP2 weeks ago · Edited*vyolla*
Mentor2 weeks agoI'm still not clear from that if you left feedback before the eBay return was closed.