Seller Feedback Removal Loophole and Its Impact on Buyer Trust | Member To Member Support

robin-wolf · 2026-01-23T16:59:28.620000Z

I purchased an item from this seller which never arrived, despite the order being marked as “delivered.” I contacted the seller multiple times but received no response. Further investigation showed that the tracking number provided related to a completely different address, creating the false impression that the item had been delivered when it had not. I left negative feedback to reflect this experience accurately. However, the seller was able to have that feedback removed, leaving their profile showing 100% positive feedback. This exposes a significant loophole in eBay’s feedback system: sellers are able to request the removal of legitimate negative feedback, effectively sanitising their feedback history and misrepresenting their reliability to prospective buyers. Had this issue been reflected in the seller’s feedback at the time of purchase, I would not have proceeded with the transaction. Instead, I wasted time opening a case to obtain a refund for an item that never arrived. This undermines the purpose of the feedback system and erodes buyer trust, ultimately pushing users toward alternative platforms where seller accountability is more transparent.

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Seller Feedback Removal Loophole and Its Impact on Buyer Trust | Member To Member Support | eBay UK