Seller didnt post item so i cancelled and bought elsewhere | Member To Member Support

podder-2008 · 2026-04-07T21:08:43.985000Z

Hi,I purchased an item for my son's birthday but the seller never posted it. I contacted them and they said to cancel it and re buy it. This sounded odd to me so i asked them to just post it, but they stopped communicating. After another couple of attempts by me to find out what was happening I put in a cancellation request, and purchased the item from a shop as I had run out of time. The seller has now ignored the request and posted the item 5 days after i request it to be cancelled and 8 days after it should have been posted.I am now stuck with this item and it looks like the seller will refuse a return.I tried to do everything the right way by contacting the seller but have been left with an item i do not need because of the sellers lack of process and communication.How do i get my money back? Surely i should be covered by the buyer protection and if so how do i claim? Thanks

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Seller didnt post item so i cancelled and bought elsewhere | Member To Member Support | eBay UK