Seller didnt deliver, refused to cancel. eBay gave a year to deliver - now 14 months gone case close | Member To Member Support

jacook79 · 2026-04-29T06:25:06.212000Z

Hi,I ordered some unique bathroom tiles and the listing said they were in stock and would be delivered in a few days.Seller contacted me to say weren't in stock but should be on next shipment in couple weeks so waited. They weren't on and said couldn't get for long time for sure. I had to finish the bathroom so gave up on the leafy accent tile idea and just went all the same tiles. Agreed with seller to cancel seemed no issue.He then reused to cancel it with Ebay. I appealed and they gave him 12 months to fulfil the order!It hasn't arrived but all the cases are closed and can't seem to contact them again even the stuff they sent seems not to be there any more. It is £100.I contacted him again a few days ago but no reply. I am registering with Action Fraud but the verification text message isn't coming through.Any advice or places to contact at eBay all seem like dead ends on the info..

Discussions

Seller didnt deliver, refused to cancel. eBay gave a year to deliver - now 14 months gone case close | Member To Member Support | eBay UK