Seller declined cancellation and subsequently posted the item | Member To Member Support

tim_coulter · 2025-10-10T03:55:54.627000Z

I'm a regular eBay buyer (hundreds of purchases in recent years) but we all occasionally make a mistake.Yesterday, I ordered an item and then immediately realised that what I had ordered wasn't the right specification. Within a couple of minutes I raised a cancellation request and also sent the seller a personal message, explaining why I was cancelling (and apologising for my mistake). At that time, the order had been confirmed but not shipped.4 hours hours later I received an automated notification from eBay that the cancellation had been refused (and no reply from the seller), together with a separate message confirming that "the seller is packing your order". At best, this is rude (no reply to my message) but it also seems disingenuous that a seller can simply refuse a good faith cancellation and then start dispatching the item.The seller does not accept returns. Do I have any recourse via eBay?

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Seller declined cancellation and subsequently posted the item | Member To Member Support | eBay UK