Seller can't use prepaid label | Member To Member Support

makoluck · 2026-03-23T14:19:57.924000Z

Hi all, I’m looking for some advice about an eBay situation. I won an auction and paid the full amount, including shipping to a UK address. Here are the details:Subtotal: £121.00Postage: £3.10VAT: £0.62Total: £124.72After the payment, the seller contacted me saying he couldn’t print the prepaid shipping label. He mentioned that the prepaid label was not available for him and that he had to pay extra for postage.He also suggested that I might have changed something that caused this issue, but I didn’t change anything at all. Now he is asking me to cover this additional cost.From my point of view, I paid exactly what was requested during checkout, so I don’t think I did anything wrong or should be responsible for extra charges.Has anyone experienced a similar issue with prepaid labels? Is this something that can happen on the seller’s side? Thank you.

Discussions

Seller can't use prepaid label | Member To Member Support | eBay UK