Seller cancelled but has still paid eBay | Member To Member Support

imperia_368 · 2026-04-23T08:06:55.337000Z

Hi, I'm hoping someone can help with this query as it's impossible to contact eBay directly. I had a buyer cancel an order because they couldn't collect (despite the advert saying Collection Only). I had a direct message from them but no message from eBay saying I needed to cancel anything so it went past 3 days. I haven't received any payment from eBay but the buyer is saying they've charged him for the item. There is no way I can cancel it as it says 'A cancellation request is already in process'. The buyer is now accusing me of taking his money when I haven't received a penny from eBay, if I had I would have gladly sent it back to him but it is stuck in 'Pending' and I can't cancel it either. Please help! I'm at my wits end now as the buyer keeps harassing me and there is no way to speak to anyone at eBay.

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Seller cancelled but has still paid eBay | Member To Member Support | eBay UK