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Seller broke several Ebay policies - Still awaiting reply from Ebay
Bought an item listed as NEW.
Seller sent it also admitting it was not new. Manufacturer confirms warranty started 6 months ago
Seller now insists it was NEW and pristine and must be returned as such to be eligible for refund
I complained to Ebay 3 weeks ago, and they acknowledged, but still no reply from them
I tried to send Ebay follow up msg but their system won't allow
Why won't Ebay help?
3 comments
*vyolla*
Mentor11 months agoYou don't need to enter into lengthy discussion with the seller about this. Have you opened an eBay return?
You open a return, select 'doesn't match description or photos' and then your seller should provide you with a pre-paid returns label.
If they don't after 3 business days you'll see an option to ask eBay to step in, use that and they'll provide you with a label.
papso22
Mentor11 months agoDid you actually open a case for returning the item due to it not being as described?
There is no other way ebay deals with this sort of issue.
plpmr
Mentor11 months agoHave you opened a not as described case -
If so escalate it to eBay, if not open one now if you are still in time to do so.