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Seller asks me to cancel the order but is not responding to my cancellation request
Hi, I’m concerned about a seller. I requested cancellation on the 11th and it’s still pending with no response.
The item hasn’t been shipped yet.
Has anyone experienced this before, and what’s the best way to handle it?
1 comment
**peaseblossom**
Mentor5 months agoWait until the estimated delivery date on the listing has passed then select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
and escalate it 3 complete working days later to get a full refund.