Seller asking me to pay return cost despite free returns policy | Member To Member Support

sh9298 · 2026-03-26T13:28:03.017000Z

Subject: Seller asking me to pay return cost despite free returns policy Hi, I purchased an item on eBay which was listed with a free returns policy. The item I received is not as expected and I have not used it — it is still in its original condition. However, the seller is now asking me to pay for the return postage, even though the listing clearly mentioned free returns. I would like to know: - Am I required to pay for return shipping in this situation?- What is the correct process to ensure I get a full refund? Any advice would be appreciated. Thank you.

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Seller asking me to pay return cost despite free returns policy | Member To Member Support | eBay UK