Seller agreed to refund for faulty item - but won't now issue refund | Member To Member Support

himselfandall · 2025-10-03T14:10:03.762000Z

A UK seller sent me a faulty item (I sent independent evidence that the item electronics did not work). The seller agreed to refund in full if I sent the item back - I did so at, my expense (by then it was outside the 30day period). I have proof from Royal Mail the seller received the item back. I've chased the seller to make the refund but they won't now even reply to me. They are still a live seller on Ebay (as of today 3rd Oct '25). I've spent a couple of hours today trying to find a way to ask Ebay to step in...but I can't find a channel/link for a return/refund claim outside of standard 30 day terms. Any one got an idea how I can progress this with Ebay's help. The item was a motorise valve for our central heating systems, cost was £39.50 and postage was £8.64. Thanks.

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Seller agreed to refund for faulty item - but won't now issue refund | Member To Member Support | eBay UK