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Seeking Advice on Resolving an E-Commerce Dispute
Summary: mahesm-6101 shared their experience of dealing with extra postage fees on an online purchase due to inaccurate postage provided by a seller, who was unresponsive in addressing the issue. They sought advice on effectively resolving disputes with sellers through e-commerce platforms. papso22 expressed skepticism about obtaining a refund or resolution, while tommystrezures suggested a possible course of action related to eBay's resolution process, though mahesm-6101 was unfamiliar with the term 'INR' and faced difficulties contacting eBay's resolution center.
Hi everyone,
I recently encountered an issue with an online purchase where I had to pay extra postage fees due to the seller not providing accurate postage. Despite attempting to resolve the issue with the seller through various channels, communication has been slow and unhelpful.
For those of you who have faced similar situations, what steps did you take to resolve disputes with sellers? Have any of you successfully navigated e-commerce platforms' dispute systems, and do you have any tips on how to achieve a satisfactory outcome?
Looking forward to hearing your experiences and suggestions. Thanks in advance!
tommystrezures
Mentor3 weeks agoWas that online purchase on eBay? You or AI don't say?
If you know the item is coming you don't collect or pay you then open and INR.
mahesm-6101
OP3 weeks agoI purchased item on ebay.
What is INR.
Itried contacting ebay resolution centre but but no m3ans to do so
papso22
Mentor3 weeks agoItem not received claim. It's all covered in the money back guarantee.
papso22
Mentor3 weeks agoThere is no way to force a seller to refund you any extra postage fees and ebay won't help either.
You are highly unlikely to get a satisfactory outcome.
mahesm-6101
OP3 weeks agoThanks for your answer. It seems that way. The seller has basically won by cheating.