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Seeking Advice: Navigating Compensation for Lost Parcels from Evri
Summary: happymoniquegolf shared their frustration about a lost parcel sent through Evri and asked for advice on obtaining compensation. tobiasd4 replied, explaining that if the delivery was arranged through eBay, the buyer could be refunded through an item not received case, but there is no further claim process from eBay if the seller refunds the buyer directly.
Hi everyone,
I recently encountered an issue where a parcel I sent through Evri was lost, and I'm trying to figure out the best way to get compensation. It's been a bit frustrating, and I'd love to hear your stories or tips on how you've handled similar situations. Have you successfully navigated the compensation process with Evri or any other courier? What steps did you take, and were there any particular challenges or insights you discovered along the way?
Looking forward to hearing your experiences and advice!
*vyolla*
Mentor5 days agoIf this was one of eBay's Simple Delivery labels then your buyer should open an eBay item not received claim and they'll deal with it.
You keep the original payment.
tobiasd4
Mentor5 days agoIf you used simple delivery, buyer opens item not received case.
Ebay will refund buyer, you keep your money.
Evri won't deal with as postage was through ebay.
If you refund buyer, there is no procedure to claim from ebay.