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security
No matter how many times I update my password, an email then comes saying my account has been used by an unauthorized user (ie not me).
ebay help only ever tells me to update my password. If I do, the account is straightaway penetrated again.
Thanks.
9 comments
tobiasd4
Mentor1 month agoYes, that's what we all see at times.
kutuzov1805
OP1 month agoMany thanks for those points.
Here is the body of the text I receive:
We noticed a new sign-in on your account at ebay.co.uk. Here are the details:
Time of sign-in
16-Jul-2026 10:05 GMT
Device
Windows (Chrome 150.0)
Approximate location
Barnet, Greater London, United Kingdom
If this was you, there’s nothing you need to do. If it wasn’t, please change your password right away.
Change your password
If you have any questions or concerns, just get in touch. We’re here to help.
Thanks for being part of the eBay community.
tobiasd4
Mentor1 month agoWe all get these at times.
It will show where your ISP is, not where you are.
If you are happy that it was you logged in to ebay at time stated, then just ignore it.
kutuzov1805
OP1 month agoMany thanks tobias4.
Very useful
**peaseblossom**
Mentor1 month agoHave you tried using a different browser?
kutuzov1805
OP1 month agoNo. Many thanks for this useful suggestion peaseblossom.
*vyolla*
Mentor1 month agoCan you copy and paste the main body of text here from that message you're seeing (or a screenshot if its a banner), leaving out any personal information?
kutuzov1805
OP1 month agoThanks.
The text I receive is this:
We noticed a new sign-in on your account at ebay.co.uk. Here are the details:
Time of sign-in
16-Jul-2026 10:05 GMT
Device
Windows (Chrome 150.0)
Approximate location
Barnet, Greater London, United Kingdom
If this was you, there’s nothing you need to do. If it wasn’t, please change your password right away.
Change your password
If you have any questions or concerns, just get in touch. We’re here to help.
Thanks for being part of the eBay community.
*vyolla*
Mentor1 month agoWe all get those. If you did sign in on the date and time given then you can safely ignore it.