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Subject: Request for Refund – Faulty and Misrepresented AirPods
Dear {Customer Support],
I am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for the following reasons:
- The AirPods do not connect to any of my devices, despite repeated attempts.
- The charging case only fits a specific Apple charger, which I was not made aware of, forcing me to purchase an additional charger.
- The product does not appear to be genuine. The build quality is poor and plasticky, and the charging case does not light up when charging, as authentic Apple products do.
Based on these issues, it is clear that the item is faulty and not as described. As such, I am requesting a full refund. Please provide details on how I can return the item to you at your earliest convenience.
I trust you will handle this matter promptly. If I do not receive a satisfactory resolution, I will have no choice but to escalate this through my payment provider.
I look forward to your swift response.
Sincerely,
**peaseblossom**
Mentor10 months agoWe are not eBay on this member board but you can start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and escalate it to eBay after 3 complete working days.
patrpetr-74
OP10 months agoI am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for the following reasons:
The AirPods do not connect to any of my devices, despite repeated attempts.
The charging case only fits a specific Apple charger, which I was not made aware of, forcing me to purchase an additional charger.
The product does not appear to be genuine. The build quality is poor and plasticky, and the charging case does not light up when charging, as authentic Apple products do.
Based on these issues, it is clear that the item is faulty and not as described. As such, I am requesting a full refund. Please provide details on how I can return the item to you at your earliest convenience.
I trust you will handle this matter promptly. If I do not receive a satisfactory resolution, I will have no choice but to escalate this through my payment provider.The seller also has removed their account so I can not refund them or return them,so I don’t know what to do as I got AirPods that don’t work which I paid money for I am very disappointed.
I look forward to your swift response.
Sincerely,
jckl1957
·10 months agoThis is a member to member forum, not Ebay Customer Support.
If you bought the item less than 30 days ago, start a return.
Click on the link below to start the process.
Open a return request
To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchases in My eBay.
Start a return - opens in new window or tab