Scam seller and no way to contact eBay directly | Member To Member Support

chris85944 · 2026-06-17T13:28:08.712621Z

Purchased a "brand new sealed box" Google Pixel 8 Pro. Arrived in what appeared to be factory wrapped/sealed cellophane. Thankfully i documented unboxing on video. Phone damaged screen (appears to be rear of screen). Google confirm phones warranty expired 2024. IMEI number on box and phone match. Serial numbers do not match. - googling this leads me to believe the phone has had a replacement motherboard and was then repackaged and resealed by seller. Battery has had 407 charge cycles (so clearly isnt new).Phone also arrived with Android 16 already installed. Android 16 was release 2025 phone manufacture date is 2023. Have not dared to put my sim card or email address on it. Seller sent me a return label as a jpeg via DM. The entire situation is very sus and this is definitely a phone they knew was not new and went out of their way to pass off as a brand new factory sealed item.Seller address and return address are also completely different. Advice please? First eBay experience... also my first Google Pixel experience...Never again...

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Scam seller and no way to contact eBay directly | Member To Member Support | eBay UK