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Scam concern
A Seller sent me a random wrong item so I contacted them through ebay. They are now saying I should close the case and post this item back to them and they will then send the correct item. I am worried that if I do that I will lose any protection from ebay for this purchase ? Would anyone know if this is normal or is it a scam ?
2 comments
tobiasd4
Mentor3 months agoIf you close case, it can't be reopened.
Open item not as described case, seller supplies returns label, you send back for full refund.
escalate on day 4 if no label or refund.
You can then reorder if you wish.
*vyolla*
Mentor3 months agoAll returns must be done via eBay's returns process.
Presumably you've opened a return and selected 'wrong item received' as the reason. The ball is now in your sellers to either supply you with a pre-paid returns label or to issue a refund.
If, after 3 business days they don't do this, you'll see an option to ask eBay to step in.
Do not close that return request. It can't be re-opened if you do.