Says he refunded me after he cancelled sale but? | Member To Member Support

celebrationbanner · 2026-01-29T10:56:27.816000Z

Hi, I’ve got a question. I bought a product later in the day, and after the purchase the seller told me he’d made a mistake and was no longer selling it. By that point I had already received tracking information and a delivery date. He then said there had been a mix‑up because his brother had sold the item.I asked for a refund, and he replied in the chat saying “refunded,” but I haven’t received any money back in my account. The order on eBay still shows as “purchased,” and the tracking information is still active. At the moment, the only indication of a refund is his message in the chat.Can you explain how the refund process works? Should eBay show some kind of status update or confirmation if a refund has actually been issued?

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Says he refunded me after he cancelled sale but? | Member To Member Support | eBay UK