Safety Recall of item | Member To Member Support

jenfromkblock · 2025-12-04T22:11:49.467000Z

Hi, I was contacted by ebay to advise that my item purchased in May 2024 is not safe to use and to cease using it immediately as it is a metal product that is not earthed. The seller and item had disappeared from ebay so not much I could do, but Ebay said they could contact the seller on my behalf to get the refund sorted and if they didn't hear from them I would have to go to the manufacturer. I contacted the seller to return it and they made a big statement about how it was a smear campaign against them and their products are perfect. So I asked them to just confirm if the item is earthed or not and they confirmed it is not earthed. On this basis I asked if they would allow me to return it to them for a refund and they said sure. But when I asked for information on how to return it they just stopped responding to me. I am in an infinite loop with ebay chat trying to get help because it's over 90 days ago, but the product could potentially electrocute me so I don't really want to keep it but can't sell it on since the fact it has metal casing I understand it's illegal to sell in the UK if unearthed. I tried to go through my bank but they also have an AI chatbot who wouldn't tell me HOW to raise a dispute.Is there a cheat sheet to speak to an ebay person? I just want to interact with a human to get it resolved!

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Safety Recall of item | Member To Member Support | eBay UK