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Rude seller refusing full refund and not sending returns label
I received an item not as described (sold as sterile, turned up lose, wrapped in bubble wrap!) I notified the seller, who then tried to lecture me on the difference between sterile and medically sterile, which it could be classed as neither. They then accused me of not reading the listing before purchase, which I had. Their tone was rude and derogatory. They name called, and replied in a very nasty manner. Then accused me of attacking them, which I didnt do at any point. I expressed that I was unhappy with how my order came and it wasnt as advertised or as I expected. When I said that no apology was offered they said we have apologised, you obviously cant read to see the first message 'we're sorry youre confused between sterile and medically sterile, maybe you should read the listing before purchase' which is not an apology. I took it to returns, where they accused me of breaching the ebay regulations by asking for the wrong return code. I have waited for the returns label, which was marked as sent. It should have arrived by the 12th, it is now the 16th and no label. I have contacted the seller and said 'no returns label received, please advise' to a message back basically saying (not word for word) 'again you cant read, you said you would cover postage costs so no label has been sent. We are waiting for you to send back. ' no address has been provided to return items. This seller is horrendous. I have never had an issue before. What can I do?
fargvs
Mentor6 months agoNo need for further contact with the Seller --- just continue with an open case as Community members cannot intervene>
FFI ---You only have 30 days after estimated delivery date given to open an official 'Item not as Described' case below --- follow the instructions carefully and escalate case to eBay on day 4 for their assistance in obtaining a full refund >
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...
https://pages.ebay.co.uk/ebay-money-back-guarantee/
https://www.ebay.co.uk/help/eua?id=5190
kerrybutterfly88
OP6 months agoThank you so much! This is really helpful.