royal mail weighing every item and if slightly overweight delaying delivery | Member To Member Support

trees_rock_2009 · 2025-10-06T09:47:49.891000Z

I've sent 3 parcels recently that were very slightly overweight (I use bathroom scales so can't always be accurate to the gram). In the past I believe those items would have been delivered OK, but now it seems Royal mail are weighing everything to the gram and then delaying the delivery for up to a month and then charging the customer an excess payment to be delivered. Of course, in the meantime, the customer has opened a case which is found in their favour. Has anyone else had the same experience recently? The fault is mine, but like today, I took a parcel which I had weighed on my scales at just under 10kgs (and paid the correct amount) but at the Post office is was weighed at 10.25kgs so I had to pay extra to avoid a late delivery.

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royal mail weighing every item and if slightly overweight delaying delivery | Member To Member Support | eBay UK