Royal Mail failing to bring label on collection- eBay support totally useless! | Member To Member Support

larwmtan · 2026-06-25T16:19:07.116970Z

For the past 4 collection attempts I've scheduled with Royal Mail for a item I've sold, they've failed to bring the label, while this would be fine & I could just take it down the post office, eBay had not given me a QR Code for printerless service, we don't own a printer and we are physically unable to get to one from where I live, I have the label but no way to print it and the Post Office will not accept just the label, it has to be a Printerless Service QR Code, which again, I don't have. I asked eBay support multiple times if they were able to request a QR Code from Royal Mail but each time I got some dissociative responses from them that was barely related to what I had actually said, I have been passed between several support "Specialists". They were insistent on me cancelling the label and creating a new one, which I can't because of simple postage, it physically wouldn't let me, then when I told them that they attempt to have me cancel the item, which I cannot do because I do not have the money to refund to the buyer. They then said they were going to refund the label to the BUYER and they asked me to get in contact with the buyer to arrange postage outside of ebay, which is ridiclous because the buyer shouldn't have to arrange the postage themselves, once I brought this up they said they are going to refund me the cost of the label instead because it was an issue on Royal Mails side but they are attempting to refund me £5.54 while the cost of a label they want me to arrange myself is nearly £10 on Royal Mails website. Royal Mail is the only "reliable" courier we've had in my area but as soon as this heat came along in the UK it totally went to crap. eBay support has not been much better, and I haven't gotten a real solution other than refunding me the postage cost which isn't even enough for me to arrange postage outside of eBay like support told me to. They are telling me a full refund is not possible but they are unable to provide a reason, they keep repeating for me to cancel the item and have the buyer re-buy it but this, is still not possible, because I physically do not have the money to refund the buyer, I do not understand why they are unable to generate a QR code as it gets done when a label is purchased anyway.

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Royal Mail failing to bring label on collection- eBay support totally useless! | Member To Member Support | eBay UK