Royal Mail collected but marked as not available to collect my parcel. Now I’m being told to refund.

Question

I sold an item and Royal Mail collected the parcel. They marked it as not collected and the item didn’t arrive. I spoke to Royal Mail and was given a case number to give to eBay as they said they could see the item was collected but the bar code didn’t scan. What can I do I’m not being told to refund the buyer. It’s not her fault but also I sent the item! I’ve spoken to eBay customer service and they said they would call me back and didn’t!

papso22 · Answer

You need to keep on at customer services with the evidence from RM. If it was simple delivery ebay will probably push back as they are responsible for the refund.