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Royal mail charged extra postage
I sold an item and I chose royal mail option as simple delivery. After posting the next day I received a note to say I had to pay an extra £3.50 fee meaning I got nothing for my item.
I even tried to cancel label and use another service and it didn't let me.
What is the point in simple delivery when I get fined for choosing an option?
2 comments
**peaseblossom**
Mentor2 weeks agoebay say if you used the recommended parcel size when listing your item and it exceeds the maximum size and weight of the label, you won’t be charged any additional costs. The courier will accept your package providing it remains within the maximum weight and dimensions for the service.
If you didn't use the recommended parcel size and your item is exceeding the maximum size and/or weight of the label, you should cancel the transaction and relist with correct postage, or pay for the postage yourself.
loumacscfc
OP2 weeks agoYes thank you,I did choose there recommendations but weight was over. I've just paid it and will try not to use royal mail. Many thanks