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Royal mail
The buyer received a completely different item from the item I dispatched. I sent the tool shown in the listing using the prepaid eBay Simple Delivery Royal Mail label. I placed the parcel into a Royal Mail Parcel Locker on 9 September. Royal Mail tracking shows the parcel being accepted into their network and delivered to the buyer. The buyer has now provided photographs showing the same tracking number, VU56810904GB, attached to a completely different package containing a piece of clothing. The packaging shown in the buyer’s photographs is not the packaging I used when I dispatched the tool. I believe the parcel or its contents may have been incorrectly handled or replaced during transit. I have photographic evidence of the label and can provide all evidence available. Please investigate this as a Simple Delivery transit issue rather than treating this as an incorrect item dispatched by the seller.
